Genesis Health Clubs

My husband and I have been members here for probably around 9 years and we’ve referred other members as well. I’m not one to write negative reviews and I like the gym, but had a pretty disappointing experience today. My car engine started on fire in the parking lot when I was starting it up getting ready to leave. We turned it off and tried to put it out, but that wasn’t working so I ran inside to ask for a fire extinguisher. The staff didn’t know where it was. They looked around but definitely weren’t in a rush, finally I spotted it in a compartment on the wall and was able to get the fire out with it. A staff member, I think his name was Jacques, was sympathetic, came out to check on us. He was helpful. I gave the extinguisher back once the fire was out. After about 10 minutes it started smoking again. I ran inside again to ask for the fire extinguisher. It was no longer in the wall cabinet and Jacques was not at the front. Another staff member was there. I was pretty frantic, asking if I could use it again so another fire wouldn’t start. There was gas and fluids leaking everywhere so I was pretty worried. Not having a good day, obviously. The staff member at the front said, “sure one sec” and proceeded to read a lengthy document to a customer, taking his time, in absolutely no rush to help me or locate someone else who could. Zero concern as my engine was smoking and at risk of catching on fire again. A little while later, Jacques reappeared and found the fire extinguisher for me again. As I mentioned before, I’ve been a loyal customer for years, and I was really upset with the lack of help or concern during a pretty awful and potentially dangerous situation we were in. Gym is okay. Staff, not so much…

We joined in February and enjoy every visit! The staff, from the very first visit has been impeccable! Everyone i met the first week still greets me whenever I see them! The facilities are always clean and organized. AND at 62 i started playing pickleball 3 days a week for 3 hours...what great exercise! I recommend Genesis to anyone in the Fort Collins area!

Do not join this club, It's a trap! They use very AGRESSIVE SALES tactics to get you in and then do their very best to make it extremely difficult to cancel. They will stop communicating with you or answering calls and emails as soon as you want to leave. We had an ok experience until we decided we wanted to leave. We called in and they said we needed to come in person so my wife did. They wouldn't let her cancel because she's not the "Head of the Household". So I went in the next day. The person in charge of cancelations wasn't in that day so I needed to come back. This happened three times until I could talk to someone who could cancel our membership. Oh but wait, but this time it wasn't 30 days out until our next bill so they had to charge us for the next month. At this point we had been assured that we would not get charged because we had put the request in initially before the 30 days. Turns out their "system" isn't able to refund a charge even though they explicitly told us every time we came in that we would not get charged. Long story short, if you ever plan on leaving this gym expect to be charged for several months until you either send them so many calls and emails that they get tired of it or just cancel your card on file because thats the only way you are getting out.

Really enjoy the place. Not a big workout guru, but there are a lot of activities and equipment that you can use. They turn the gym into a pickleball court on Tues, Thursday and Sunday between 1230-300 pm. That’s fun to watch and play. The first hour of every session they offer a training our for new to the game. Locker rooms seem to be clean. Pricing I think is good for all the acutely offer and I believe they have other locations that have things like tennis. So, for all you get, it’s pretty good.

Eeeek! Prospective & current members, take note. I had a good experience with this gym until it came time to cancel my membership. Before canceling, I called to confirm the process and was told I simply needed to come into the facility within a specified timeframe to fill out paperwork, and I was good. I followed those instructions exactly. When I arrived, I was informed that I would still be charged for an additional month..a requirement that was never mentioned during my call whatsoever. My concern is not the fee itself; it's the lack of accountability for inaccurate information provided by presumably trained staff. When I raised the issue with management, there was no attempt to address the miscommunication or take responsibility for it. I was told Stacey (manager) said, “She understands the situation. She’s told me she won’t waive it and she’s not having anymore conversations about it.” Businesses earn trust through clear communication and accountability. Unfortunately, this experience demonstrated a lack of both.